Returns & Exchanges
At Mélusine, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return window for items in their original, unused condition.
Initiate Your Request
Log into your Mélusine account and navigate to the 'Order History' section to select the items you wish to return and receive your return authorization.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the original packing slip is included inside the box.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of starting your request.
Receive Your Refund
Once our team inspects your return, a refund will be issued to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing