Frequently Asked Questions
Everything you need to know about shopping with Mélusine.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
Mélusine accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
Quality and integrity are our priorities. We work exclusively with certified suppliers who adhere to fair labor practices and sustainable production standards.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.